FAQs
FAQ - Everything you need to know about Solipet.ch
How does support for associations work?
It's simple: when you make your purchase, select an association from our partner list. 10% of the amount of your order will be donated to them at the end of the year. This is our way of transforming each purchase into a gesture of solidarity!
What types of products do you offer?
We offer a wide range of products for your pets:
- Quality food for dogs, cats, rabbits, birds, etc.
- Practical accessories (leashes, litter boxes, toys, etc.).
- Articles for aquariums, reptiles and garden animals.
- Ecological products to take care of your companions while respecting the planet.
Do you deliver throughout Switzerland?
Yes, we deliver throughout Switzerland, quickly and efficiently, while ensuring we limit our ecological impact.
What payment methods do you accept?
We accept the following secure payments:
- Credit and debit cards (Visa, Mastercard, etc.)
- Secure online payment via our platform.
Can I return a product?
Of course! If you are not satisfied, you have 14 days to return an unused product in its original packaging. See our return policy for all the details.
Do you offer Swiss products?
Absolutely! We work with Swiss suppliers whenever possible to favor short circuits and limit our ecological footprint.
How can I track my order?
We currently do not offer online tracking, but rest assured, our team is doing everything to ensure your order arrives quickly and safely. You will be notified as soon as it is shipped.
Why choose Solipet.ch?
With Solipet.ch, you don't just buy quality products:
- You support associations that change the lives of animals.
- You choose a Swiss company close to you.
- You are contributing to a more environmentally friendly future.
How to read product dimensions?
Product dimensions are always indicated in the following order: length x height x width (in centimeters, unless otherwise indicated). If you have any doubts, do not hesitate to contact us!